Order and Delivery
Shipping is absolutely free within Québec and Ontario. Shipping in certain remote areas within the two provinces may carry additional fees. For customers in remote areas, shipping quotes will be provided according to the receiving address. Orders are normally shipped within 1-2 business days of order receipt. Most ground delivery takes 4-7 business days. Some delays may occur in shipping due to circumstances out of our control (e.g., weather conditions, errors in shipping address, availability of customer to receive delivery, backorders etc.).
To keep you informed of your shipment status, information at every step of the shipping process is provided to you by email and is always available by logging into your account. When you receive your tracking number, feel free to contact the shipping company and arrange for delivery at your earliest convenience depending on what is shipped.
Some articles need assembly. These articles will only be placed at the place desired. Do not forget to sign the bill of lading. Please inspect the goods you have received. If you have received damaged goods or missing any goods from your order please contact us as soon as possible.